Everything you need to know

FAQ

Is the summer card/guest card included?

Yes, the summer card is included. You can find all further information here.

Information about hikes, guided tours and attractions:

You can find all information on this on the page of our tourism association.

Where can sport equipment be rented?

You can find everything about ski rental and sports equipment at our partner Bründl Sports at www.bruendl.at.

Can ski passes be purchased at the reception?

Ski passes can be purchased directly at the reception.

The current ski pass prices apply!

Are there any discounts or cooperations with sports stores and ski schools?

All reductions can be found in the Alpin Gold Card flyer, which you will receive upon arrival.

How will the weather be in the next days?

Link to the ski area websites

Where can I book an airport transfer?

Airport Transfer

Is there a car rental service nearby?

Rent a Car

Is there a golf course nearby?

The nearest golf course is in Saalfelden at the Hotel Gut Brandlhof.
Here you receive a discount on the full 18-hole green fee.

Questions regarding the hotel

How long is the reception staffed?

From 8am - 8pm.

Information about check in and check out

Check In: 4pm - 8pm

Check Out: 8am - 10am

Early arrival

Depending on availability on the day of arrival. Consultation with the reception is required!

Late arrival

Arrival after 20:00 is no problem, for this we ask for a short info in advance!

Late Check Out

Depending on availability on the day of departure. Consultation with the reception is necessary!

 

Is it possible to leave luggage before arrival or after departure?

You are welcome to leave your car and luggage with us before arrival or after departure.

Information about breakfast

Breakfast buffet

07:00 - 10:30am

External guests are welcome to stay with us upon request and subject to availability.

Is it necessary to announce food intolerances or special diets?

We kindly ask you to inform us directly at the time of booking about any special diets or food intolerances.

Is there a parking lot directly in the hotel?

We offer parking on request (for a fee).

Is there an e-charging station?

Two charging stations are available in our underground car park (chargeable by credit card or charging card).

Are dogs allowed?

Dogs are only allowed on request and only in selected rooms/suites.

Surcharge € 25,00 per day

Is there a spa area?

In our wellness area there is an indoor pool, a relaxation area with day beds and two textile saunas: a Finnish sauna and a herbal sauna.

Opening hours pool: 9 am to 8 pm

Opening hours sauna: 2pm to 8pm

Is there a gym?

The Gast House features a gym.

Opening hours: 7am to 8 pm

Is there a ski room available?

Our heated ski room is available free of charge.

Can bicycles be stored at the hotel?

No, there is no bike room in the hotel. For more details please contact our reception team.

Is there a washing machine and dryer?

There is no washing machine and dryer available on site.

Questions regarding the room/ suite

What is available in my room/suite?

Wifi, Nespresso coffee machine, bathrobes, towels, bed linen (allergy bed linen on request) , hairdryer, Rituals care products.

Smoking is prohibited in all our rooms.

Kitchen: fully equipped with pots, dishes, cutlery. (no spices, etc.)

Is there a daily cleaning service?

Yes, your room will be cleaned daily by us.

Is there air conditioning in the rooms/suites?

Our rooms / suites do NOT include air conditioning.

Are there cribs and highchairs?

In the restaurant there is a high chair for children, which is available to them free of charge.

Questions regarding your booking

What kind of meals are offered?

We offer overnight stays including breakfast. We also offer room only booking options.

What are the cancellation conditions?

Special Flexible Rate

100% deposit 1 day before arrival

until 16:00 o'clock before the day of arrival: cancellation or change free of charge

from 16:00 o'clock before the day of arrival: 100% cancellation, - and change fees

Flexible rate

30% deposit at booking and balance payment up to 14 days before arrival date

up to 14 days before arrival: cancellation or change free of charge

from 13 days before arrival: 100% cancellation and change fees

Non refundable rate

100% deposit at booking

100% cancellation and modification fees

Can a booking be made without a credit card?

If you do not have a credit card, you are welcome to complete the booking by phone with us and pay by bank transfer.

How do I change or cancel an existing booking?

For change and cancellation requests, please contact us in writing.

All bookings made through a tour operator or third party supplier must also be cancelled or changed through them.

Is payment on the spot possible?  

We ask you to settle the payment in time according to the cancellation terms. Payment on the spot is not possible.